FAQ<\/h1>

Frequently Asked Questions

Everything you need to know

Orders & Shipping

How long does shipping take? +

Standard international shipping takes 7–15 business days. Expedited options may be available at checkout. Processing time is 1–3 business days before dispatch.

Do you ship worldwide? +

Yes — we ship to most countries globally. All orders are dispatched in plain, unmarked packaging to ensure complete privacy.

Can I track my order? +

Yes. Once your order is dispatched, you will receive a tracking number via email. You can use it to monitor your shipment in real time.

Will customs or import duties apply? +

Import duties vary by country and are the responsibility of the customer. We recommend checking your local customs regulations before ordering.

Returns & Refunds

What is your return policy? +

We accept returns within 30 days of delivery for items that are unused, unworn, and in original packaging. Intimate apparel that has been worn cannot be returned for hygiene reasons.

How do I initiate a return? +

Email us at cc@ioosky.com with your order number and reason for return. Our team will respond within 1–2 business days with instructions.

How long does a refund take? +

Once your return is received and inspected, refunds are processed within 5–7 business days to your original payment method.

Product & Sizing

How do I choose the right size? +

Please refer to our Size Guide for detailed measurements. When in doubt, size up — our hosiery is designed with stretch for a comfortable fit.

What does "denier" mean? +

Denier (D) measures the thickness of the yarn. Lower denier = sheerer and more delicate (e.g. 5D–15D ultra sheer). Higher denier = more opaque and warmer (e.g. 40D–80D).

How do I care for my hosiery? +

Hand wash in cool water with gentle detergent. Avoid wringing — gently press out excess water and lay flat to dry. Do not tumble dry or iron. Store folded, not hung.

Wholesale

Do you offer wholesale pricing? +

Yes. We welcome boutiques, stylists, and retailers. Please visit our Wholesale page or email cc@ioosky.com to enquire.

Is there a minimum order quantity? +

Minimum order quantities vary by product. Please contact us directly for wholesale terms and pricing sheets.

Still have questions? cc@ioosky.com