Terms of service

Terms of Service

Last updated: May 21, 2026

Eligibility

This website is intended for adults aged 18 years or older. By accessing or making a purchase from this site, you confirm that you are at least 18 years old. We reserve the right to verify age. Orders found to be placed by individuals under 18 will be cancelled.

Hygiene Policy & Returns

Due to the intimate nature of lingerie products, all underwear and lingerie items are non-returnable and non-refundable for hygiene and safety reasons. Exceptions apply only in the following cases:

—Package arrives damaged or products have visible stains

—Wrong item or size was shipped (must contact us within 48 hours of delivery)

—Manufacturing defects (clear photos required as proof)

We strongly recommend reviewing our size guide before placing an order. Contact our support team if you have any questions prior to purchase.

Privacy & Discreet Shipping

Your privacy is our top priority:

—All orders ship in plain, unbranded packaging with no logos or product descriptions visible on the outside

—Shipping labels and billing statements show a generic company name, no sensitive wording

—We do not share your purchase history or personal information with any third parties

Payment Methods

We accept the following payment methods:

—Credit Cards (Visa, Mastercard, American Express)

—PayPal

—Shop Pay

All payment information is encrypted. Please note: your bank statement will show our generic company name, not specific product descriptions.

Age Verification Statement

By browsing or making a purchase on this website, you confirm and agree that:

—You are at least 18 years old and have full legal capacity

—Purchasing such products is legal in your jurisdiction

—You understand and agree to our Privacy Policy and Shipping Policy

Intellectual Property

All content on this website, including but not limited to product images, descriptions, design, and trademarks, is owned by us or our licensors. Reproduction, copying, or commercial use without written permission is strictly prohibited.

Limitation of Liability

Our products are provided "as is". To the maximum extent permitted by law, we are not liable for:

—Skin allergies or irritation (we recommend washing items before first use)

—Damage caused by improper use, washing, or storage

—Minor packaging compression during shipping that does not affect product usability

Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the United States. Any disputes shall first be resolved through good-faith negotiations.

Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated effective date. Continued use of this site constitutes acceptance of the modified Terms.

Contact Us

If you have any questions, please contact us:

—Email: info@ioosilk.com

—Response time: within 24 hours