Most orders arrive within 7-15 business days, depending on destination and local delivery conditions. Processing time is typically 1-2 business days before dispatch.

Yes. We ship to customers in the United States and European countries. All orders are dispatched in plain, unmarked packaging for privacy.

Yes. Once your order is dispatched, you will receive a tracking number via email. You can use it to monitor your shipment in real time.

Import duties vary by country and are the responsibility of the customer. We recommend checking your local customs regulations before ordering.

We accept return requests within 30 days of delivery. Items must be unworn, unwashed, in original condition, and approved by our team before being sent back. For hygiene-sensitive items such as hosiery, bodysuits, and intimate apparel, the item must also be unopened and the hygiene seal must remain intact.

Please email info@ioosilk.com before sending anything back. We will review your order and confirm the correct return or exchange instructions for your item.

Once your return is received and inspected, approved refunds are processed within 5-7 business days to your original payment method.

Please refer to our Size Guide. Most of our hosiery styles are designed with stretch and fit a range of body types. On each product page, the listed fit range is the best guide for choosing your size. If you need help before ordering, contact us and we will help you choose.

Denier (D) measures the thickness of the yarn. Lower denier = sheerer and more delicate (e.g. 5D-15D ultra sheer). Higher denier = more opaque and warmer (e.g. 40D-80D).

Hand wash in cool water with gentle detergent. Avoid wringing — gently press out excess water and lay flat to dry. Do not tumble dry or iron. Store folded, not hung.

Yes. We welcome boutiques, stylists, and retailers. Please visit our Wholesale page or email info@ioosilk.com to enquire.

Minimum order quantities vary by product. Please contact us directly for wholesale terms and pricing sheets.