Refund policy
<h2>1. Our Policy</h2>
<p>Due to hygiene and safety regulations, we do not accept returns or exchanges on lingerie, underwear, or other intimate apparel items <strong>if the original packaging has been opened or the hygiene seal is broken</strong>. This policy is in place to protect the health and safety of all our customers.</p>
<p>By completing a purchase on this website, you acknowledge and agree to this policy.</p>
<h2>2. Non-Returnable Items (Final Sale)</h2>
<p>The following items are considered FINAL SALE and cannot be returned or exchanged:</p>
<ul>
<li>All lingerie, bodysuits, babydolls, chemises, corsets, and adult costumes</li>
<li>Underwear, panties, briefs, and thongs</li>
<li>Hosiery, stockings, and socks</li>
<li>Swimwear and bikini bottoms</li>
<li>Items marked as "Sale" or "Clearance"</li>
<li>Gift cards</li>
</ul>
<h2>3. Exceptions (Defective or Wrong Items)</h2>
<p>We want you to be completely satisfied. If any of the following occurs, please contact us immediately:</p>
<ul>
<li><strong>Wrong item shipped</strong> – You received a different product than what you ordered</li>
<li><strong>Manufacturing defect</strong> – The item has a flaw that affects normal use (e.g., broken seam, missing button, faulty zipper)</li>
<li><strong>Damaged packaging upon arrival</strong> – The outer package arrived visibly damaged or opened</li>
</ul>
<p>For any of the above issues, please contact us at <strong>your@yourdomain.com</strong> within <strong>48 hours of delivery</strong>. Include your order number, a clear photo showing the issue, and a brief description. We will review each case individually and may offer a replacement or refund at our discretion.</p>
<h2>4. Return Window (For Approved Exceptions Only)</h2>
<p>If your return is approved under Section 3 above, you must ship the item back within <strong>14 calendar days</strong> of receiving our return authorization. Items received after this window may not be processed.</p>
<h2>5. Condition for Approved Returns</h2>
<p>Approved returns must meet all of the following conditions:</p>
<ul>
<li>Item is unworn, unwashed, and unused</li>
<li>All original tags are still attached</li>
<li>Item is in original packaging (if applicable)</li>
<li>No visible signs of wear, odor, stains, or alterations</li>
</ul>
<p>We reserve the right to reject any return that does not meet these conditions. Rejected items will be sent back to you without a refund.</p>
<h2>6. How to Initiate an Approved Return</h2>
<p>If you believe your situation qualifies under Section 3, please follow these steps:</p>
<ul>
<li>Step 1: Email us at <strong>your@yourdomain.com</strong> with the subject line "Return Request – [Your Order Number]"</li>
<li>Step 2: Include your order number, the product(s) you wish to return, and clear photos showing the issue</li>
<li>Step 3: Wait for our return authorization and shipping instructions (we will respond within 2 business days)</li>
<li>Step 4: Ship the item back using a trackable shipping method</li>
</ul>
<p>Do not ship any item back without first receiving return authorization from us. Unauthorized returns will not be processed.</p>
<h2>7. Shipping Costs for Returns</h2>
<ul>
<li><strong>If the return is due to our error</strong> (wrong item or confirmed manufacturing defect): We will cover the return shipping cost or provide a prepaid label.</li>
<li><strong>For any other reason</strong>: Return shipping costs are the customer's responsibility.</li>
</ul>
<p>Original shipping fees are non-refundable.</p>
<h2>8. Refund Processing</h2>
<p>Once we receive and inspect your approved return, we will process your refund within <strong>5-7 business days</strong>. Refunds will be issued to your original payment method. Depending on your bank or credit card issuer, it may take additional 3-10 business days for the refund to appear on your statement.</p>
<p>We do not offer exchanges. If you need a different size or style, please place a new order.</p>
<h2>9. Cancellations</h2>
<p>You may cancel your order within <strong>2 hours</strong> of placing it. After that, the order may already be processed for shipping and cannot be cancelled. Please contact us immediately if you need to cancel.</p>
<h2>10. Contact Us</h2>
<p>If you have any questions about our return policy, please contact us:</p>
<ul>
<li>Email: <strong>your@yourdomain.com</strong></li>
<li>Please allow up to 24 hours for a response on business days</li>
</ul>
<p><em>Last updated: May 21, 2026</em></p>