Compliance & Shipping<\/h1>
IOO&SILK ships fashion hosiery and styling essentials to customers in the United States and other supported regions. This page summarizes our shipping expectations, product labeling approach, and customer support standards so you can shop with clear information before checkout.
Shipping to the United States
Most U.S. orders are shipped by international delivery partners. Estimated delivery time is typically 7-15 business days after fulfillment, depending on destination, customs processing, carrier capacity, and seasonal demand.
Order processing time is separate from shipping time. If a product is temporarily delayed, we will contact you by email with the latest available status.
Returns and Exchanges
For hygiene reasons, intimate apparel and hosiery can only be returned when the item is unopened, unworn, unwashed, and in its original packaging. Please contact us within 30 days of delivery before sending any item back.
If your order arrives damaged, defective, or incorrect, contact us with your order number and clear photos so our team can review the issue and help with a replacement, refund, or other resolution.
Product Labeling and Materials
Product-specific fiber content, care instructions, and country of origin information are provided on the product packaging, product label, or product detail page where available. Most IOO&SILK hosiery products are made in China unless otherwise stated.
Because fabric blends and finishes can vary by style, please review the individual product page and product packaging for the exact material details for the item you purchase.
U.S. Compliance Notes
IOO&SILK is working to make product information clearer for U.S. shoppers, including fiber content, care guidance, country of origin, shipping expectations, and return conditions.
If you need product-specific labeling information before purchase, contact us and include the product name, color, and size you are considering.
Taxes, Duties, and Customs
Displayed product prices do not always include duties, import fees, or taxes that may be charged by a carrier, payment provider, customs authority, or local jurisdiction. If any additional charge applies, it is the customer's responsibility unless otherwise stated at checkout.
Customer Support
If you have questions about shipping, sizing, product labeling, or an order issue, please contact us through the Contact page or by replying to your order confirmation email. Our team aims to respond as quickly as possible during business days.